These terms and conditions govern the shipping methods for orders placed on the OBLIO website.
Order Processing
All orders are processed Monday through Friday during business hours. Orders placed on holidays or weekends will be processed on the next business day.
Once your order is confirmed, you will receive a confirmation email with your purchase details. When your order has shipped, you will receive another email containing the tracking number so you can monitor the shipment.
Shipping Times
Delivery times may vary depending on the destination and warehouse availability
-
Italy: generally 1–3 business days
-
Europe: generally 2–5 business days
-
Rest of the world: generally 3–7 business days
The times indicated are estimates and may vary due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the destination and the selected shipping method.
International Shipping
For orders shipped outside the European Union, any customs duties, import taxes, local VAT, or other charges required by the customs authorities of the destination country are entirely the responsibility of the customer.
OBLIO is not responsible for any delays caused by customs procedures.
Returns from Non-EU Countries
In the case of returns from countries outside the European Union, any customs duties, import taxes, or charges applied during the return of the goods will be the responsibility of the customer.
If such costs are charged to OBLIO by the customs authorities, the amount may be deducted from the order refund.
Incorrect Addresses or Failed Delivery
The customer is responsible for providing a correct and complete shipping address. In the event of an incorrect address or failed delivery, any additional costs for redelivery may be charged to the customer.
Contact
For any questions regarding shipping or the status of an order, you can contact our customer service team via the Contact section of the website.
